FAQs

Yes, once your order ships you'll receive a tracking number via email. You can use this to monitor your delivery progress. If you have any questions about your order, our customer service team is here to help. Please contact us at ramollilingerie@gmail.com

We want you to love your Ramolli purchase. Please review our returns policy carefully before placing your order:

• Sale items are final sale and cannot be returned or exchanged, unless the item is confirmed as faulty.
• We do not accept returns or exchanges due to change of mind.
• For hygiene reasons, we are unable to accept returns on underwear under any circumstances.

If you believe you have received a faulty item, please contact us at ramollilingerie@gmail.com with your order details and photos of the fault, and we will do our best to assist you.

Ramolli offers sizes XS through to XL across our lingerie, intimates and sleepwear collections.

As Ramolli enters an exciting new chapter under new ownership, we are evolving the brand in a fresh direction. Which means our current styles will not be restocked once they sell out.

Think of it as your last chance to own a piece of the original Ramolli. If something has caught your eye, we'd encourage you to snap it up while it's still available, these styles are truly once-off.

Stay tuned for what's coming next. The best is yet to come. ♡

To maintain the shape, colour and condition of your intimates we suggest a gentle hand wash in cold water only.

• Do not use any harsh soaps or chemicals
• Avoid washing detergents that contain bleaching elements or 'oxy action'
• Do not rub or wring intimates
• Do not iron or dry clean
• Line dry only, preferably out of harsh sun exposure

We are based in Australia and currently ship domestically only.

Standard Shipping:

• Orders placed before 3pm AEST are dispatched the next business day
• Metro areas: 3–5 business days
• Regional areas: 5–7 business days
• Cost: Calculated at checkout

For full details, visit our Shipping page.

We sincerely apologise if you have received an incorrect item. Please contact our customer care team at ramollilingerie@gmail.com and include your order number, along with clear photos and a description of the item received. Our team will review the details promptly and arrange a suitable resolution. You may also contact us through our social media channels, and we will be pleased to assist you.