Returns Policy

We hope you love your Ramolli intimates, but understand that sometimes that is not always the case. Please review our returns policy carefully before placing your order.

Due to the hygienic nature of lingerie, we are unfortunately unable to accept returns on underwear under any circumstances. All sale items are final sale and cannot be returned or exchanged, unless the item is confirmed as faulty. We do not accept returns or exchanges due to change of mind. 

If you notice a fault, we are happy to accept your items back for store credit and/or exchange, provided the following criteria are met:

• The item is in its original condition, with all tags and hygiene seals intact.
• There are no signs of wear, such as markings from tan, deodorant, or other personal stains.
• Evidence of the fault, including photographs and a description, has been submitted via email.
• Proof of purchase is provided.

Our returns policy allows 21 days for full-priced items and 14 days for sale items. If the policy timeframe has passed, we will be unable to offer a store credit or exchange.

If you believe you have received a faulty item, please contact us at ramollilingerie@gmail.com with your order details and photographs of the fault. We will do our best to assist you.